Delivery & Returns
Welcome to Slimi Studio ("we," "us," or "our"). We aim to provide you with a seamless shopping experience, including prompt delivery and hassle-free returns. Please read this page to understand our policies regarding deliveries and returns.
Estimated Delivery Times:
- Local Delivery (within the United Arab Emirates): 1-2 business days
- International Delivery: 3-5 business days
Please note that these are estimated delivery times, and actual delivery times may vary based on your location and other factors. We use reputable shipping partners to ensure your orders reach you safely and in a timely manner.
Items purchased on slimistudio.com may be returned or exchanged within 15 days of receiving your order. To initiate a return, follow these steps:
- Contact our Customer Care team here with your order number and detailed request. Our team will guide you through the return process.
- All returns must conform to our returns policy. Returns that do not meet our policy will not be accepted.
To be eligible for a return or exchange, items must meet the following conditions:
- Items must be returned in their original condition, which includes being new, unused, undamaged, and unwashed.
- All tags must be attached to the items.
- Items must be returned in their original packaging.
- Pack the item securely in its original packaging, along with all tags and any accessories.
- Include a copy of your order confirmation or packing slip in the package.
- Ship the package to the address provided by our Customer Care team. Please note that the cost of return shipping is the customer's responsibility, except in cases of defective or incorrect items.
Once we receive your returned items, our team will inspect them to ensure they meet our return conditions. If your return is approved, we will process your refund or exchange as follows:
- Refunds will be issued to the original payment method within 1-2 business days.
- Exchanges will be processed, and replacement items will be shipped within 1-2 business days for deliveries within the United Arab Emirates, and 3-5 business days for international deliveries.
If you have any questions or need assistance with your return or delivery, please contact our Customer Care team here.
Thank you for shopping with Slimi Studio. We appreciate your trust in us and hope you enjoy your shopping experience!